空乘英语——服务（service）

1、您想看这些报纸或杂志吗?

Would you like to read these news papers or magazines?

 
2、您想先喝点什么?

Would you like anything to drink first?

 
3、这是今天的菜单，你想吃些什么?

Here is today''s menu．What would you like to have?

 
4、谢谢，让您久等了。这是您的饭和咖啡，还要点什么?

Thank you for waiting sir．Here you are．anything more?

 
5、甜食要不要?

How about the sweet?

 
6、现在可以收拾您的桌子吗?

May i clear up your table now?

7、你是去学习还是只去旅游?

Are you going to study there or just for sight seeing?

8、由于天气恶劣，航班已经延误。

The flight has been delayed because of bad weather．

 
9、由于低能见度，机场关闭，我们不能起飞。

We can''t take off because the airport is closed due to poor visibility.

10、我们的飞机颠簸得厉害，请系好安全带。

Our plane is bumping hard．please keep your seat belt fastened。

空乘英语——起飞前（before take-off）
 

1. Morning, madam（sir）. Welcome aboard!
 
早上好，女士（先生）。欢迎登机！
 

2. May i introduce myself, I'm ___, the chief purser of
 
this flight.
 
请允许自我介绍。我叫___，本次航班的乘主任务长。
 

3. Morning, sir. Welcome aboard. business class or economy?
 
早上好，先生。欢迎登机。坐公务还是经济舱？
 

4. Follow me, please. Your seat is in the middle of the cabin.
 
请跟我来，您的座位在客舱中部。
 

5. An aisle seat on the left side ------ here you are, sir.
 
是左边靠走廊座位------这是您的座位。
 

6. I'm afraid you are in the wrong seat. 20c is just two rows behind on the other aisle.
 
恐怕您坐错位子了，20c正好在那边走廊的后二排。
 

7. Excuse me for a second, I'll check.
 
请稍等一下，我查查看。
 

8. The plane is about to take off. please don't walk about in the cabin.
 
飞机马上要起飞了，请不要在客舱内走动。
 

9. You know the weather in hongkong is not so good. It has been delayed.
 
你知道香港的天气不太好，飞机延误了。
 

10. Air China flight ca937 leaves at 0730 in the morning.
 
中国国际航空公司ca937航班，上午7：30起飞。
 

11. Flight no. 926, leaving Tokyo at 1740, flies nonstop back to beijing.
 
ca926航班17：40离开东京直飞回北京。
 

12. You’re flying economy class, is that right?
 
您是坐经济舱，对吗？
 

　
 
空乘英语——紧急情况（emergency situation）
 

1. Fasten your seat belts immediately. The plane will make an emergency landing because of the sudden
 
breakdown of an engine.
 
马上系好安全带。由于飞机发动机出现故障，将做紧急迫降。
 

2. Don''t panic!
 
不要惊慌。
 

3. Our captain has confidence to land safely. All the crew members of this flight are well
 
trained for this kind of situation. So please obey instructions from us.
 
我们的机长完全有信心安全着陆。我们所有的机组人员在这方面都受过良好的训练，请听从我们的指挥。
 

4. Take out the life vest under your seat and put it on!
 
从座椅下拿出救生衣，穿上它！
 

5. Don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by
 
pulling down the red tab.
 
请不要在客舱内将救生衣充气！一离开飞机立即拉下小红头充气。
 

6. Put the mask over your face!
 
戴上氧气面罩！
 

7. Bend your head between your knees!
 
把你的头弯下来放在两膝之间！
 

8. Bend down and grab your ankles.
 
弯下身来，抓住脚踝。
 

9. Get the extinguisher.
 
拿灭火器来！
 

10. Open seat belts. Leave everything behind and come this way!
 
解开安全带，别拿行李，朝这边走！
 

11. This plane has eight emergency exits. Please locate the exit nearest to you.
 
本架飞机有八个安全门，请找到离你最近的那个门。
 

12. Jump and slide down!
 跳滑下来

一，欢迎词:
 　
Good morning (Afternoon,Evening)Ladies and gentlemen :　
 The crew member of XX Airlines has the pleasure of welcoming you aborad.　
 Would you please put your seat in the upright position,　
 fasten your seat belts and lock your table in place.　
 We will be taking off in a few mimutes.You are reminded that smoking　
 and telephone-operation are not permitted at any time during flight.　
 Please use your "call button" if you require assistance-our crew　
 will attend to your needs.　
 We hope you enjoy a pleasant flight and　
 thank you for choosing XX Airlines.　
 　
 
Ladies and gentlemen:　
 Welcome aboard___Airlines FLT___to___.　
 (With an intermediate stop in___).　
 Your flight is under the command of Captain___.　
 I am the chief purser___,in addition,　
 we have___cabin attendants,___from Thailand,　
 who will be available through the flight to serve you.　
 Please let us know if you need assistance.　
 Thank you.　
 各位贵宾:　
 欢迎您搭乘___航空，第___号班机(经过___)前往___。　
 今天的飞行是由本机机长___、事务长/座舱长___、___位空服员、　
 ___位___籍空服员为大家服务，如果您需要任何协助，请通知空服人员。
 　

 二.安全示范
 　
 DEMO 1　
 Ladies and gentlemen :　
 Your cabin attendants have just demonstrated the proper method　
 of using the life jacket(and oxygen mask.)　
 Please refer to the emergency instruction card in the seat pocket　
 for more information.Thank you.　
 　
 DEMO 2　
 Ladies and gentlemen :　
 For your safety,this aircraft is fully equipped with emergency equipments.　
 We will explain the location and method of use.There are　
 eight emergency exits located on the left and right sides respectively.　
 They are identified by the exit signs.　
 Life jackets are under your seats.In case of emergency,　
 put the jacket over your head,then bring the straps from behind　
 you to the front as the attendant is demonstrating.　
 Fasten the straps and pull tight. The jacket will be automatically　
 inflated by pulling the two red tabs at the bottom.　
 There are two mouth pieces inside the life jacket which can be　
 used to inflate the vest by blowing air into them.The oxygen masks are　
 in panel over your head. If there is any change in the pressure,　
 the masks will fall automatically.The masks are as shown.　
 When the masks fall,pull one of them to your face.　
 Cover your nose and mouth then breath normally.　
 Place the strap over your head to keep the mask in place.　
 If you have an infant,put your mask on first,then put the infant's mask on.　
 Each seat is provided wiht seat belts. Please keep them fasted　
 whenever seated. Just pull the buckle to unfasten them.　
 Please refer to the emergency instruction card in seat pocket　
 for more imformation. Thank you.　

 　
 三.飞机即将起飞前　
 
Ladies and gentlemen :　
 We will be taking off shortly.Please make sure that your　
 seat belts are fastened. Thank you.　
 　

 
四.预期通过乱流区
 　
 Ladies and gentlemen :　
 We will be passing through turbulent air.For your safety,　
　
 please remain seated and fasten your seat belts.　
 Thank you.　
 　
 遇乱流时:　
 We will be passing through turbulence.For your own safety,　
 please remain seated and fasten your seat belt.　
 Thank you.　
 我们即将经过一段不稳定的气流，为了各位的安全，请留在座位上，　
 将安全带系好。谢谢。　
 　

 五.降落前
 　
 Ladies and gentlemen :　
 We will soon be landing at the____ (Interational) Airport,　
 would you please put you seat in the upright position ,　
 fasten your seat belts and lock yourtable in place.　
 Thank you.　
 　

 
六.降落后
 　
 Ladies and gentlemen :　
 We have landed at ____(Interational) Airport.　
 The present outside temperature　
 is ____degrees Centigrade,and the local time is______.　
 Please remain seated until the airplane has come to a complete stop and　
 don't forget your personal belongings.　
 All crew members thank you for choosing XX Airlines.　
 We hope to see youin the near future.　
 Thank you and good-bye.　
 　
 

各位贵宾午安：　
我们即将开始下降，预计下午___:___降落在XX机场，请系好您的安全带，　
 本人谨代表XX航空公司及全体组员谢谢您的搭乘并祝您旅途愉快！　
Good afternoon, Ladies and Gentleme:　
We expect to land at ___:___ PM. Please fasten your seat belt.　
 I would like to thank you for flying with XX airlines,　
 I do hope you have enjoyed your flight.　
 　

 各位贵宾：　
我们现在已经降落在XX国际机场了，在安全带的指示灯没有熄灭、　
 班机没有停妥前，请您不要离开座位。下机时请不要忘了随身携带的行李，　
 打开座位上方的行李柜时请您特别留意以免行李滑落下来。　
 非常感谢您搭乘XX航空公司的班机，并希望很快能再次为您服务。　
 
Ladies and Gentleme:　
We have landed at XX Airport, please remain seated until the　
 "FASTEN SEAT BELT" sign is turned off　
 and the aircraft has come to a complete stop.　
 Please don't forget to take along your personal belongings.　
 When opening the overhead bins;　
 please take care to ensure the contents do not fall out.　
 Once again, we would like to thank you　
 for flying with XX Airlines and hope to serving you again soon.